InfoSec / Cyber

Harry the hacker phishing, green shield on a mobile phone, Data protection education logo and the text What's a cyber incident in orange

What's a Cyber Incident and what should we do?

This article discusses what a cyber incident is and what you should do if you experience one.  The important thing to note is that this isn't a full-blown cyber attack, but you should still go through various reporting and risk management processes.
Cyber incidents and attacks have significant operational and financial impacts on organisations and businesses.  The incidents or attacks will often be intentional and unauthorised attempts to access, change or damage data and digital technology.  They could be made by a person, group or organisation outside or inside your organisation.

A cyber incident or attacks will often be an intentional and unauthorised attempt to access, change or damage data and digital technology - please note the attempt does not need to be successful in order for it to be deemed a cyber incident.

Ways to protect and prevent cyber incidents:

  1. Conduct regular risk assessments and review
  2. Create and implement a cyber awareness plan 
  3. Secure technology and data with anti-malware and a firewall
  4. Control and secure user accounts and access privileges
  5. License digital technology and keep it up to date
  6. Develop and implement a plan to backup your data and review regularly
  7. Filter and monitor your systems
  8. Report cyber attacks - have an internal reporting and recording process for incidents.

An example of a cyber incident:

Repeated attempts at accessing one of your organisation's systems, such as email by using contact details and names from your social media or website, for example.  Ensure that MFA is set up for all cloud accounts that contain personal data, and that any other method of remote access is restricted, such as RDS.  If necessary reset everyone's password.  Use the 'cyber incident' to report and confirm that your systems are  robust to SLT, or review on how they could be improved.

Schools and Colleges should refer to the DfE Cyber Security Standards

Consider using the Police CyberAlarm service whatever kind of business or organisation you are.

What to do in the event of a Cyber Attack 

Incidents or attacks where any security breaches may have taken place, or other damage was caused, should be reported to an external body. 

The SLT digital lead will be responsible for assigning someone to report any suspicious cyber incidents or attacks. This person will need to report this to: 

  • Action Fraud on 0300 123 2040, or the Action Fraud website 
  • the DfE sector cyber team at This email address is being protected from spambots. You need JavaScript enabled to view it. 

You may also need to report to: 

You must act in accordance with: 

Police investigations may find out if any compromised data has been published or sold and identify the perpetrator. 

m.  Preserving evidence is as important as recovering from the crime.

Forward suspicious emails to This email address is being protected from spambots. You need JavaScript enabled to view it.. Report SMS scams by forwarding the original message to 7726 (spells SPAM on the keypad).

Little Guide to ACTION FRAUD

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